Manager, Counsel: Complaints, Disputes & Fraud (Hybrid)
Summary of Relevant Experience
Summary of Experience – Manager, Counsel: Complaints, Disputes & Fraud (Hybrid) @ Capital One Insights Center
- In-house attorney with JD/MBA credentials and approximately four years of experience advising on regulatory compliance, plan governance, and consumer-facing legal risks across multiemployer funds and a Fortune 500 insurer, qualified to counsel on complaints, disputes, and fraud in a financial services environment.
- Litigation and compliance counsel who has led complex legal proceedings, managed outside counsel, and developed standardized compliance response frameworks, directly applicable to investigating consumer complaints and drafting regulatory responses.
- Cross-functional legal partner who has translated regulatory requirements for business units and reported legal risk analysis to C-suite executives, with demonstrated ability to identify compliance trends and support proactive risk resolution.
- Bar-admitted attorney experienced in HIPAA, ERISA, and employment regulatory regimes, with strong written and oral communication skills honed through drafting legal memoranda, regulatory submissions, and governance documents in fast-paced, deadline-driven environments.
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Why this is a fit
The role is in-house legal counsel at a financial services firm (matching your target industry and legal function), but focuses on consumer credit card complaints, billing disputes, and fraud—areas outside your ERISA/employee benefits/HIPAA expertise, and the Manager-level title sits slightly below your senior manager-to-director seniority band target.
About the role
Manager, Counsel: Complaints, Disputes & Fraud (Hybrid) Capital One’s growing Legal department will allow you to showcase your talents in a fast paced, fun environment. At Capital One, you get to work with bright and intelligent individuals who will help elevate you to a new level. If you enjoy working with a team of high performing top talent, Capital One is the place for you! Our Legal team thrives on collaborating and creates an environment where everyone’s voice is heard. This exciting role will allow you to use your depth and breadth of experience to strategize and influence management as well as the business lines you support. In addition, you will have the opportunity to enhance your skills and broaden your knowledge. Come to Capital One to be a part of challenging work while enjoying our exceptional culture and work life balance. The Counsel/Manager will be a part of the Consumer and Small Business Legal team, and they will be the initial point of contact for assisting compliance and business partners who provide written responses to consumer complaints for our US credit card business. Additionally, this role will provide critical legal advice to the credit card business units that investigate and respond to consumer complaints, billing disputes, and fraud indicators. This person will support the development of reporting and interaction with compliance, legal and the business to identify trends within the company, across the financial industry, as well as both the federal and state regulatory environment, and any other developments that may assist the business in proactively resolving potential sources of future complaints. The Counsel/Manager will need to possess excellent attention to detail and nuance, with the ability to apply strategic and analytical skills in support of our business teams. Written and oral communication skills also are key, as is the ability to organize and convey thoughts on legal risk with a focus on laws and regulations that impact banks in general and credit cards in particular. Responsibilities include but are not limited to: Provide legal advice and support on responses to customer complaints and disputes; Work with compliance and business partners to investigate consumer complaints and develop appropriate written response; Identify and coordinate resolution of potential line of business compliance or operational errors; Provide legal advice on approaches for standardized responses to particular types or recurring instances of complaints or non-lit demands for compensation; Provide information on litigation and regulatory trends; Provide information to legal partners about trends and issues identified through complaints; Identifying and assessing legal risks associated with Capital One credit card products and related business operations particularly as they relate to address concerns raised by our customers; “Translating” the laws and legal requirements for the business teams and the business intent for the legal team and legal subject matter experts; Ensuring that support is provided in a timely manner in order to meet regulatory and business requirements; and Actively engaging with colleagues to provide legal support as part of a collaborative and cross-functional team. Basic Qualifications: Juris Doctor from an accredited law school Active member in good standing of at least one state bar At least 3 years of experience as an attorney in a law firm, at a government agency, as a military judge advocate or as in-house counsel Preferred Qualifications: 4+ years of experience as an attorney in a law firm, in-house legal department and/or government agency doing work related to the financial service industry Ability to work in a dynamic environment and flexibility to adapt to changing needs Ability and desire to learn new areas of law Ability and willingness to work as a team player Strong communication and interpersonal skills Strong analytical and organizational skills At this time, Capital